Velto ยท Support

Support

Answers for translation consent, permissions, language setup, purchases, and support issues in Velto.

Frequently Asked Questions

How do I start practicing in Velto?

Set your mother tongue and target language first, then open Text Practice or Voice Practice to begin.

How do text and voice translation tools work?

Type the text you want checked, or record spoken input when the feature prompts you, and wait for the translated result to appear in the app.

Why does the app request camera, photo-library, microphone, or speech-recognition access?

Those permissions are requested only for user-initiated actions such as capturing or importing an image for translation, recording spoken input for practice, or using voice-related language tools.

How does AI-assisted image translation work?

Choose a photo with readable text, review the consent prompt, send the image for text extraction and translation, and review the translated result in the app.

What if my coins purchase does not appear?

Give the app a moment to refresh, try the restore flow if it is available, and contact support if the balance still does not update.

Still Need Help?

If you still need help with Velto, email support and include the details that will help us review your request quickly.

Email: support@velto.com

Policy Pages: Use the linked Privacy Policy and Terms & Conditions for reference.

Fastest route

support@velto.com

Policy reference

Use the Privacy and Terms pages linked from this site.

Support email

support@velto.com

Coverage

Account, workflow, and purchase questions.

At a Glance

FAQPermissionsPurchases

Use the linked Velto overview, support, privacy, and terms pages to review the related information.

OverviewSupportPrivacyTerms